Online 360 Degree Feedback Surveys
To speak with an associate about online 360, team or climate surveys please call:
1-800-546-9550
360 Sample Surveys
Leadership
Small Changes
Powerful Effect
20/20 Insight Gold is a survey software package that can be used for 360 feedback, measuring performance improvement, organization surveys, customer feedback and more!
20/20 PowerUser contains a wealth of information for implementing every step of the 360 assessment process.
20/20 Insight Gold Survey Library - Sample Competency Areas and Items
Our extensive Survey Library contains over 1,100 customizable survey items in over 140 competency areas - and you can add your own items! View the broad survey areas below or click on specific surveys on the right to view a sampling of competencies items in each.
Individual Surveys
Leadership development - Diagnose skill strengths and areas for development of executives, managers and supervisors.
Measuring performance improvement - Create surveys before and after training to determine if the skills taught transfer to improved performance on the job.
Managers' coaching skills - Find out how effective managers are at coaching their direct reports about on-the-job performance.
Individual skill development - Have team members give each other feedback about workplace skills, team interaction and personal leadership skills..
Team and Organization Surveys
Team development - Assess pressing team issues by collecting input from team members and/or selected customers and stakeholders.
Organizational climate surveys - Collect information about your organization's vision, values, policies, structure, communication and management support.Needs assessment - Study aggregate performance data to decide how much to invest for training and development programs.
Post-training survey of organizational support - Survey training participants to find out if your current systems and leaders support the application of new skills.
Customer satisfaction surveys - Get feedback from customers to find out what you need to change to create loyal customers.
Special Applications
Competency development - Get feedback about draft competency lists. Ask stakeholders to rate the importance of the behaviors.
Market Research - When you're considering a new product or service, gather input first from potential and current customers to find out what they really want.
Executive Leadership - Over 100 items in 14 competency areas. Samples:
Communicating Vision and Direction
1. Communicates a vision for organizational success that sparks excitement in others.
2. Asks employees for their input to the corporate vision.Championing Innovation
1. Describes new ways of looking at things and suggests innovative solutions.
2. Encourages others to question accepted practices, patterns and assumptions.Executive Decision Making
1. Brings considerable experience and knowledge of the business to decisions.
2. Before making decisions, gets input from a variety of people.
Personal Leadership - Over 100 items in 8 competency areas. Samples:
Listening
1. Invites contact - is easy to approach and talk to.
2. Listens in a genuine way that encourages other to share opinions and develop ideas.Resolving Conflict
1. Speaks up when in disagreement with coworkers.
2. Uses consideration and tact when voicing disagreement.Innovative Problem Solving
1. Displays a positive, optimistic attitude towards challenges and problems.
2. Encourages me to take initiative on promising new ideas or innovative projects.
Team Leadership - Over 80 items in 8 competency areas. Samples:
Planning
1. Involves the team in creating a vision and goals that support the organization's vision and goals.
2. Involves the team in creating detailed action plans.Delegating
1. Makes clear how individual roles are important to team success.
2. Assigns tasks based on individual team member's strengths.Performance Coaching
1. When coaching, explains why an area of performance is important.
2. When introducing a new task or skill, demonstrates how it is done.
Team Effectiveness - 35 items in 9 competency areas. Samples:
Decision-Making
1. Prior to making decisions, the team elicits ideas from all members.
2. The team makes decisions through blending ideas, rather than through force.Conflict
1. The team is willing to surface issues and deal constructively with conflicts that arise.
2. When in conflict, team members state their own needs and wants clearly.Feedback
1. Team members praise one another for a job well done.
2. When things do not go well, individuals give timely, constructive feedback.
Project Team - 50 items in 10 competency areas. Samples:
Membership
1. The project team has the right number of members.
2. The project team has the right mix of skills and expertise.Plans and Schedules
1. Project plans are clearly defined.
2. Project schedules are realistic.
Team Development - Over 80 items in 8 competency areas. Samples:
Team Empowerment
1. Clearly defines work roles of team members.
2. Clearly defines leadership roles of team members.External Team Relationships
1. Communicates openly with leaders.
2. Communicates openly with other elements within the organization.
Organizational Climate - Over 140 items in 20 competency areas. Samples:
Management Support
1. I have the resources I need to do my job.
2. My manager is available when I need help.Quality Systems
1. The quality standards for my work are clearly defined.
2. Management emphasizes high quality standards.Training and Development
1. I have the skills I need to do my job.
2. People are encouraged to learn new skills.Communication
1. Communication is open in this organization.
2. I receive news and information in a timely fashion.
Customer Satisfaction - Over 90 items in 10 competency areas. Samples:
Customer Focus and Commitment
1. Understands our long-term business needs.
2. Makes customer satisfaction their top priority.
Delivery Performance
1. Meets promised delivery dates.
2. Makes deliveries on time.Product Quality
1. Understands our product quality requirements.
2. Meets our product quality expectations.
Administrative Staff - Over 110 items in 12 competency areas. Samples:
Manager Support
1. Discusses ideas for improvement with manager.
2. Sifts through information to determine what is important to managers.Office Communication
1. Assertively establishes deadlines with others.
2. Refers callers to appropriate person or department.Supporting Multiple Managers
1. Looks ahead to upcoming projects to plan time accordingly.
2. For large projects, asks managers to give materials in segments to prevent overload
Sales Management - Over 65 items in 13 competency areas. Samples:
Visioning
1. Expresses a compelling vision for the sales team.
2. Takes charge in creating a strategy to achieve the vision.Coaching
1. Determines what salespeople need to be successful.
2. Puts a higher priority on sales skills than on administrative procedure.Answering Objections
1. Problems for concerns that may create a barrier to making the sale.
2. Listens to and considers customer input and suggestions.
Salesperson Skills - Over 60 items in 10 competency areas. Samples:
Determining Customer Needs
1. Approaches initial discussions as "information gathering" versus "interrogation".
2. Asks about prospect's needs: situation, problem, implications and cost of problem.Creating Customer Solutions
1. Applies creatively in building solutions.
2. Works well with company's internal personnel to create solutions.Presenting Customer Solutions
1. Writes sales proposals that communicate solutions clearly and persuasively.
2. Gives clear and persuasive one-on-one sales presentations.
Collaborative Consulting - Over 40 items in 8 competency areas. Samples:
Interpersonal Skills
1. Is open to the ideas and opinions of others.
2. Expresses own ideas and opinions in a non-dogmatic way.Professional and Technical Expertise
1. Demonstrates extensive professional knowledge.
2. Gives meaningful analysis of complex situations.Recommending Alternatives
1. Suggests not one, but several alternative recommendations.
2. When making recommendations, includes creative options.
Instructor - Over 40 items in 6 competency areas. Samples:
Delivering Training
1. Holds participants' interest when presenting ideas of information.
2. Facilitates well-organized learning experiences.Evaluating Training
1. Surveys participant reactions to improve course content, delivery and administration.
2. Compares results of participant knowledge and skill tests with learning objectives.Technical Mastery
1. Shares the latest technical knowledge in training and development interventions.
2. Discusses technical matters so that learners understand them.
The sky is the limit.